Thank you for shopping at ShopTheSalvationArmy.org.
Customer service is our top priority and we are committed to ensuring you are satisfied with your purchase.
Click here for our Payment and Shipping policy
Click here for General questions.
A: We will accept a return for a damaged, defective, or item that was not as described, within 21 days of the delivery date. Please contact the seller for additional information.
- On your My Account page, click on your list of most recent items that you’ve won under the "Bidding" header. (Or click here.)
- After finding the listing, click on the options / gear icon to the right of the order and select "Contact".
A: If you’d like to return an order because of "buyer's remorse" (not liking the size, color, fit, etc.), we will accept a return within 21 days of delivery. Return shipping shall be your responsibility. A prepaid label WILL NOT be provided.
- Please contact the seller for addititional information on where to send the return.
A: Please contact the seller to begin the returns process. Be sure to provide specific information about any damages, defects, or any discrepancies. The seller will assess the issue and provide you with a remedy, including details on how to proceed.
A: Please contact the seller immediately and we will address your request as soon as possible.
A: Unfortunately, since we are not the manufacturer and all items are donated, we cannot guarantee any of the manufacturers' warranties will apply (even if we sell them as NEW items). Please assume that any items purchased through our site are not covered under warranty.